Shipping Info

At xmadstore, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.

Health Safety

As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

Delivery Delay

Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.

PAYMENT CONFIRMATION

A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

SHIPPING

Shipment takes approximately 3 to 25 business days to reach destination countries.

SHIPPING DELAYS

Three solutions for delivery delay. (One out of three)

Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
$5-$10 cash or 10%-15% off coupon code for second purchase
30%-100% shipping cost compensation according to the your situation

Please contact this email cs@xmadstore.com within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.